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Windows Users: How to Backup your External USB Hard drive

January 25, 2017



With our Pure Backup, Pro Suite or Business accounts, you can backup your external USB hard drives.


Backups are not to be used for archiving. You must at all times hold an original copy of the data in the original location, on the system it was backed up from. If you delete files from your computer that have been backed up, we will remove the corresponding backup from our servers.


As Backup is a mirrored copy of the files/folders you select, you must ensure that the device is attached to your computer when running the backup software.


If the device is disconnected whilst the backup software is running, then the previously uploaded files will be marked for deletion on your web portal. 


Things to Remember When Backing your External HD

  1. You must ensure that the device is attached whilst running Livedrive

  2. Do not select the root of the external hard drive; only select files/folders within the device

  3. You must select at least 1 file from your local drive for backup before selecting your external HD files/folders

Please note: We do not support the backup of removable or portable media (e.g. pen drives, CDs, DVDs, flash drives, mobile devices, iPods, etc) due to the way the Operating Systems categorises the devices. Whereas external HDs are read by the OS as local hard drives and therefore these can be backed up with the backup software. 


How to Backup your External USB HD

1. Ensure that the external hard drive is attached and running on your computer

1. Click on the Livedrive icon and select Open Control Centre

2. Select Settings and then Backup Selection

4. Click Add another folder

5. Select the files & folders within the external HD - You can not select the root of the device for backup

6. Click Add

That’s it! the software will now start backing up your external HD. Your web portal will display the backup as a folder within your backup set.





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